FAQ

How long will my order take to ship?

Current lead times can be up to 3-5 business days. Processing time may be extended during peak holiday season and following new releases.

Once a shipping label is created for your order, you'll receive an email confirming your shipment along with a tracking number. 

Please note, due to so many variables being out of our control, once your order leaves our warehouse and is scanned in as received by the courier chosen during checkout we cannot be held responsible for items lost or stolen during transit, and those orders cannot be replaced or refunded. Customers would reach out to the courier to file lost/damage claims.

For this reason, we offer package protection for each order at checkout so that your order can be protected and replaced or refunded in the event of the package being lost, damaged, or stolen. We highly recommend keeping package protection on your order, as we aren't able to offer replacements or refunds on orders that are lost in transit if it is deselected/ declined at checkout. PACKAGE PROTECTION does not cover replacements for addresses being entered incorrectly during checkout. PLEASE ensure your shipping address is correct before checkout. We cannot guarantee address change requests prior to shipping.

If you are experiencing a potential issue or delay with your order delivery, please contact your local post office or the carrier for the service you requested at checkout for more information.

Please feel free to email us at support@wizardofbarge.com if you have any other questions regarding the status of your order.

 

Do you ship internationally?

We offer international shipping to just about anywhere! Please be aware though, that international shipments have an estimated transit time of 7-21 days, and can often take longer depending on the destination and carrier service. Tracking will be provided by the carrier, but once it arrives in your country it is then up to your local postal carrier to provide additional tracking, so details will likely be limited or unreliable during transit.

All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot  be determined in advance and are not covered in the price of international shipping.

Once your order leaves our warehouse we cannot be held responsible for any items lost or damaged in international transit. Packages lost in international transit cannot be replaced or refunded. We do not accept returns or exchanges on any international orders.

International customers are responsible for all customs fees, VAT, and import duties. If a package is refused and returned to us, return shipping and fees will be deducted from your refund.

Can I update my address after placing the order?

If you realize you checked out with an incorrect address, please reach out to inform us as soon as possible to see if it can be updated. We cannot guarantee we will be able to make the change before the order ships, especially during busy holiday seasons or following new releases.

 

My order was returned to sender, what can be done?

If there was an issue with delivery and your package is returned to sender, we will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you are not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order (less the shipping costs) as store credit.

 

My order was lost in transit. Can you help?

Unfortunately with so many variables out of our control, once an item is scanned in as picked up by the carrier we cannot be held responsible for any lost or missing packages. Refunds/ replacements are not offered if an item is lost by the carrier  unless package protection was added to your order. Please contact your local post office or UPS for help if you suspect your order has been lost or stolen.

 

I received the wrong item or am missing part of my order. What can be done?

If you receive an incorrect item or are missing an item in your order, please know that this is very rare and we are so sorry! If this happens to you please contact us as soon as possible at support@wizardofbarge.com and we will get you taken care of.

 

How can I make an exchange/return for an order?

For info on returns or exchanges, please head here.

 

I still have a question! What can I do? 

Please feel free to email us at support@wizardofbarge.com

 

I'm a big fan your art and want to tell you how much I love you, can I send you a message through this page?

You can follow Dakota and reach out on his social channels @wizardofbarge!

 

I want to hire you! Do you accept commission work?

MAYBE!! Since I only do a few commissions a year, I do have to be very selective on what projects to take on, so unfortunately I don't take any personal commissions. Sorry! If you'd like to run your project by me, send an email to wizardofbarge@yahoo.com with your idea, deadline, budget, and any other information needed and I'll get back to you asap!